Terms of service

London collagen Ltd (TRADING AS SKNZERO ) CONSUMER TERMS AND CONDITIONS

 

These are the terms and conditions will apply to your purchase of any of our (Product(s)) made via our website at www.sknzero.com (the Site). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

 

 INFORMATION ABOUT US AND HOW TO CONTACT US.

Who we are. We are London Collagen Ltd trading as SKNZERO a company registered in England and Wales. Our company registration number is 14313614 and our registered office is at London Collagen, 7 Bell Yard, London, England, WC2A 2JR.

How to contact us. To contact us, please submit a query via our online contact form or email us at hello@sknzero.com

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the phone number, email address or postal address you provided to us in your order.

 

YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the Product you have ordered please contact us as soon as possible.

OUR RIGHTS TO MAKE CHANGES

We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Product packaging may vary. The packaging of the Product may vary from that shown in images on our Site.

Minor changes to the Products. We may change the Product:

a) to reflect changes in relevant laws and regulatory requirements; and

b) to implement minor technical adjustments and improvements to the Product.

These changes will not affect your use of the Product.

 

CHANGES TO THE TERMS.

We may make changes to these Terms from time to time. If we make any significant changes to these Terms, we will notify you via a suitable announcement on the Site and you may then contact us to end the Contract before the changes take effect and receive a refund for any Products paid for but not received.

 

REGISTRATION

By using this Website, you warrant that:

• you are legally capable of entering into binding contracts;
• you are at least 18 years of age;
• the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity;
• you will notify us immediately of any changes to the personal information by e-mailing hello@sknzero.com
•  

PRIVACY POLICY

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy. By using or Website, you consent to such processing and you warrant that all data provided by you is accurate.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.

 

PROTECTING YOUR SECURITY

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

By accepting these Terms you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

PROMOTIONS, DISCOUNTS AND OFFERS

Promotions, discounts and voucher codes redeemable on the Site are not valid in conjunction with any other offer or promotion. Only one promotional, discount or voucher code can be used per Order.

Minimum spends may apply for certain promotions, discount or voucher codes.

It is not possible to apply a promotional code, discount code or voucher code to an Order after the Order has been submitted, whether via the Site or by telephone.

The length of time a promotion, discount code or voucher code is available, is set at our discretion and we have the right to remove or amend this at any time. Promotions may be limited to one per Product and not all Products may be included in each promotion.

 

LIABILIT

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised under the Consumer Protection Act 1987.

We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.